Setting Up An Ombudsman Practice

Internetombudsman.biz will work with legislatures, boards of directors, general counsels, staff and stakeholder groups, the public, and Ombudsmen to develop an effective program which is tailored to your needs. We offer a start to finish consultancy. We’ll help you design the program, and establish the frameworks and operating policies and procedures. Our human resource and ombudsman consultants will help you hire the best candidate for the role, and help you find staff. We’ll work with you to develop training, and make sure that you have the best information on case management systems and online dispute resolution programs.

Suzanne Belson

Suzanne Belson

Suzanne Belson has more than thirty years experience in the ombudsman field, eleven as Senior Investigator with the Department of National Defense/Canadian Forces Ombudsman and, prior to that, as the Ombudsperson at Concordia University in Montreal for twenty-two years from 1978 to 1999. Suzanne is a founding member of the Forum of Canadian Ombudsman, and served for ten years on its Board of Directors. Since 2005 she has chaired the Forum’s Education and Training Committee, which develops and offers a wide range of professional development courses for ombudsman and their staff.  More

Duncan Fowler

Duncan Fowler

Duncan Fowler has had extensive experience in helping to create and establish new ombudsman offices, such as the State of Arizona, and the Region X EPA. He has either revised, written or consulted in the creation of detailed office policy and procedure manuals. These manuals reflect the offices’ statutory or mandated functions. They reflect both best practices and model standards.  More

Dean Gottehrer

Dean M. Gottehrer

Dean M. Gottehrer is the former President of the United States Ombudsman Association. Dean is the author of ‘Essential Characteristics of a Classical Ombudsman’ and ‘Fundamental Elements of An Effective Ombudsman Institution’. Dean has been instrumental in helping to create new Ombudsman programs in the former Soviet States, Eastern Europe, and Africa.  More

Bill Knight

Bill Knight

Bill Knight is the former Commissioner of the Financial Cosumer Agency of Canada, and the Past President and Chief executive Officer of Credit Union Central of Canada. Bill has been involved in developing financial consumer protection or ombudsman frameworks in developing states. Bill is internetombudsman.biz’s resident expert on governance issues, and public and private boards of directors. Bill served as a Member of Parliament (MP) in Canada’s House of Commons. At age 24, Mr. Knight was the youngest Member of Parliament at the time.  More

Andrew Savage

Andrew Savage

Andrew Savage is a human resources leader with over 20 years of experience helping organizations find the right person for the job in both Europe and North America. Andrew will find the best Ombudsman or Ombudsman staff for your organization.  More